The Kirkstyle Inn and Sportsman’s Rest is committed to protecting the privacy of our customers personal data irrespective of the relationship that you have with us.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
How we collect data and use your data
We collect information about you when you sign up or opt-in to receive our communications, use our on-line reservations system and click the opt-in box to receive information from us or telephone to make a reservation. The type of personal information we collect is first name, surname, email address and telephone number.
You may be asked for payment details when you make a reservation for a large party, special event or notable date. You may choose to input payment details when making an online reservation when prompted. Your payment details go onto a secure system, the details are not available to anyone at The Kirkstyle Inn. This information is not stored for use against future reservations, so should you reserve a table on another session that requires payment details you will be asked for your details again.
We may use your data to contact you by email, telephone or SMS to re-confirm a reservation you have with us. We may also contact you to notify you of any changes to your reservation or check any special requirements you may have or discuss menu options, place settings, timings etc if you are holding a special event at The Kirkstyle Inn.
We may also contact you to collect a deposit for a special event that you have booked in advance or to notify you of any changes to your reservation.
Our reservations system has the facility to record how many visits you have made to The Kirkstyle Inn year on year. We also store special dietary requirements and preferences against your profile in order to help us enhance your experience at The Kirkstyle Inn, for safety purposes and to avoid you having to remind us on subsequent visits.
The Kirkstyle Inn EPoS system stores information about your bill, which itemises what you ordered and how much you spent. This data is used for billing and accounting purposes. We may use it for data analysis purposes from time to time to identify which dishes and/or beverages are most popular.
Sharing your personal data
The Kirkstyle Inn does not share your data with any third parties.
Storing your personal data
We store your data locally and on servers that are within the EU.
We will retain the information we gather about you until you ask us to update or remove it or if we are aware of other reasons why your data should be updated or removed or if The Kirkstyle Inn ceases to trade.
You have certain rights in relation to the personal information we hold about you. Some of these rights only apply in certain circumstances. In order to exercise these rights please contact us using the contact details below. Please note that we will require proof of identity as part of this request and most rights are subject to limitations and exceptions. We will provide reasons if we are unable to comply with any request for the exercise of your rights. You can unsubscribe from our marketing communications at any time by clicking the unsubscribe link at the bottom of any of our marketing communications.
- Right of Access. You have the right at any time to ask us for a copy of the data that we hold about you and how it is used.
- Right of Correction or Completion. If the data that we have collected is inaccurate you have the right to update it.
- Right of Erasure. In certain circumstances, you have the right to request that Information we hold about you is erased. This usually applies if the data is no longer necessary for the purpose for which it was collected, or you withdraw your consent for its processing and request its erasure.
- Right to Object to or Restrict Processing. If you wish to challenge our need to process your data on legitimate interest grounds or if you wish to withdraw your consent.
Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within our website.
We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features.
Should users wish to deny the use and saving of cookies from our website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from our website.
If you have any questions about this policy or how your data is processed, please contact us at The Kirkstyle Inn and Sportsman’s Rest, Slaggyford, Brampton, CA8 7PB. T: 01434 671526
Version 1.0. This policy was last updated on 21st February 2023